What to include in a support request

The more of this you give us up front, the fewer questions we need to ask:

  • What you were trying to do, and what happened instead.
  • The exact error message, if there is one. A screenshot is ideal.
  • Where it happened: the quote, order or invoice number, and the page you were on.
  • When it happened, including the date and approximate time and your time zone.
  • Your device and browser, for example "Chrome on Windows" or "Safari on iPad".
  • Whether it happens every time or only sometimes.

Never include your password or payment card number.

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