I can't sign in to Omnivisor or the support site

Forgotten your password?

  1. On the sign-in page, click Forgot Password? (under the password box).
  2. Enter the email address of your Omnivisor account and click Submit.
  3. We will email you a link. It comes from noreply@omnivisor.net, so check your junk folder if you do not see it.
  4. Open the link and choose a new password. The link only works for a short time. If it has expired, start again from step 1.

Still cannot sign in? Try these in order:

  1. Check you are using the email address your Omnivisor account was created with.
  2. Check Caps Lock. Retype the password carefully.
  3. If your account is new, check your inbox (and junk folder) for the email asking you to verify your address. You need to verify it before you can sign in.
  4. Try a private (incognito) window, which rules out old saved cookies.

If none of that works, email support@omnivisor.net from the address on your account and we will help you get back in. Do not send your password.

Getting help with a Xero problem
What to include in a support request